FAQ's
Where do you ship to?
We are shipping globally to most countries and we cover a shipping fees.
What is the cost of the shipping?
Shipping is free of charge to any part of the world.
What payment methods do you support?
We accept the following payment options: Credit cards, Bank wire, PayPal.
When will I receive my order?
We try to ensure you get your order as quickly as possible. Usually, shipping takes 5-14 working days. Depending on your location delivery time may vary.
Can I track my order?
We take care of providing you with online tracking: you can track your parcel online using tracking number we sent you.
Can I change or cancel my order?
Yes. If your order hasn't been shipped yet you can change or cancel it. Please contact us and we will assist with your request.
I have an issue with the order I received. What should I do?
Contact our customer support and we will be happy to assist you.
I have received an item, however, the packaging or contents square measure broken in transit.
Upon receipt of the products, it's well to document (video or take photos with a smartphone or different device) the condition of the merchandise. If the item is broken in transit, contact your communication operator and apprize our support team.
Can I return my order?
If you are not satisfied with your purchase, just inform us during 14 days after receiving a product. To get the refund please follow our RETURN AND REFUND POLICY and make sure your return meets all the requirements.
Do you have an affiliate program?
Yes. You can apply to become an affiliate by this link: Affiliate Program
How can I join the collectors Club?
To join our Collectors Club you should register the model you have received in a special form here: Register Product
What if I can’t connect wire to motor with my electric model?
If you experience difficulties with wires connection, check next schemes, please.
